FAQ: Working with the Fathom Travel Concierge

You asked for it, and we're delivering it: I'm proud to announce the launch of the Fathom Travel Concierge, our new booking service. Our mission is to connect you with your passion for travel, and our advisors will make trip-planning much easier that going the DIY route. We're putting years of priceless intel and recommendations to work. You just sit back and let us book the trip for you. (See? It's like you're on vacation already.)

Ready to go? Fill in this form to tell us your trip goals, timeline, expectations, and budget, and we'll take it from there.

Why Fathom's Travel Concierge Is Your Smart Call

ACCESS
Is there a special trip you dream about? We can make so much happen: a tour of private art collections in Florence, access to little-known passages of The Great Wall, watching the changing of the guards in London from behind the gates.

SERVICE
Our team of super-connected movers and shakers are ready to pull a rabbit out of a hat for you. Rest assured that no matter where you are in the world, 24-hour, blue-chip support is at your fingertips.

VALUE
When you pay for our services, you benefit from the great perks we've negotiated at more than 900 luxury hotels around the world. That means free breakfast, spa treatments, transfers, and upgrades that are guaranteed when you book with us.

EASE
Read on for more details. If you're ready to start, fill in this form with your trip goals, timeline, expectations, and budget, and we will take it from there.

About the Fathom Travel Concierge

Why should I use the Fathom Travel Concierge?

Because when you want help planning and arranging a vacation, we can help with everything from deciding where to go to reserving the perfect hotels, meals, and excursions. Whether it's a quick romantic getaway, a business trip, or a family adventure, we'll recommend the special places you trust us to find. (Not the cookie-cutter, everyone-stays-there resort.) 

What's more, you will benefit from incredible perks at over 900 luxury hotels around the world. So expect things like free breakfast, spa treatments, transfers, early check-ins and late check-outs, and even upgrades that are guaranteed when you book. This is not the kind of thing you want to chance upon arrival.

To say nothing for all the other touches that transform a trip from fine to unforgettable. We've got inside access all over the globe, from viewing a private art collection in Florence to watching the changing of the guards in London from behind the gates.

Can't I just do it on my own?

You can, but planning a great trip takes time and expertise. You could spend night after night researching your vacation. And hours juggling browser windows trying to find the best airfare. And that's before you picked a hotel. Isn't that time you'd rather spend doing something else? Fathom is in the travel business because we're really, really good at it. It's all we do and think about every day. And even if you like to DIY, remember, you can't VIP yourself. Let us do it for you.

What does this cost?

Rates will vary depending where you're going, how many stops you're making and flights you're taking, and how complicated the trip is. Full concierge services include itinerary planning, transfers and logistics, restaurant reservations, spa appointments, and special requests. Trip-planning rates begin at $500/hour.

What if I don't want to pay for trip-planning services or am on a tight budget?

Then this isn't the service for you. But you can continue to DIY using the extensive global information that we provide on Fathom for free.

Can I use you for any kind of trip?

Absolutely. Honeymoon. Safari. Ten days in Japan. Traveling with toddlers and grandparents and really picky siblings. A long weekend getaway within driving distance — without the holiday traffic.

Call us when you know what you want and are just too. damn. busy. to arrange it yourself — or don't know what you want but really need to hit your refresh button.

How are you doing this?

We partner with an outstanding of global travel advisors and companies who specialize in crafting bespoke experiences and can unlock enhanced perks and access to sold-out hotel rooms. Combined, we're a team of super-connected movers and shakers ready to pull a rabbit out of a hat for you, who bring an editor's critical eye to every trip we touch. 

What makes you better than the credit card company I'm using now?

The main difference is this: You're a person to us, not a number. When you travel with us, people will recognize you for you and not for the plastic in your wallet. We know who you are when you call. This means we can pull strings on a much higher level.

I'm in! Where do I start?

Start by filling in this form with your trip goals, timeline, expectations, and budget, and we'll take it from there.